Product Delivery Policy
We aim to deliver to United Arab Emirates within 14 working days, by Royal Mail International Tracked and Signed for post, unless otherwise requested.
Product Information Policy
All products are supplied with full instructions of how and when they are best applied, together with full ingredient listing.
Privacy Policy
At Hairology we are committed to protecting your privacy. The information we collect about you is to process your orders and to provide you with a more personalised service. All information is treated in the strictest confidence. The information you provide (i.e. name, address, email, telephone number/s, credit/debit cards, etc.), enables us to process and fulfil your orders. We can notify you of the status of your orders and if there is a problem, we can contact you. All information is treated in the strictest confidence and for the use of Hairology only, your details are not shared with any third party. We respect your privacy.
Google Site Stats & Google Analytics
This website uses Google Site Stats and Google Analytics (a web analytics service provided by Google, Inc, (Google)), to track clicks on Google Sponsored Links and help Google and advertisers to improve the quality and relevance of the ads you see and click on. We use this to make sure the search terms we advertise on are relevant. About Google Site Stats
Please see Google Analytics' currently available opt-outs for the web.
Your Consent
By using our Web site, you consent to the collection and use of this information by Hairology. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Your personal information may also be used by us to occasionally notify you about important changes to our Web site, new Hairology services/products and special offers we think you'll find interesting and valuable.
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Our Returns Policy
Within 7 days from receipt Hairology provides a ‘no quibble’ refund/exchange policy on the understanding items are returned in their original condition, unopened and unused.
We reserve the right to refuse refunds for used or opened goods. However, in the unlikely event a product has not met with your expectations and you would like to request a refund/exchange, please email us at contactus@hairology.ae explaining your reasoning and the amount left of the product/s purchased. Hairology will consider each and any request on a case-by-case basis.
In all cases the cost of returning any items is the responsibility of the customer. Returns will not be accepted without prior approval from Hairology via email or in writing.
We do not provide refunds after 14 days of receipt of product.
*Disclaimer: ''Whilst we try our best to ensure all information on our site is accurate, we make no guarantees of any kind, or warranties or indication as to how our products may perform, we cannot be held responsible for any misinterpretations or false expectations or any dependence placed by you (the customer), on this information, which is strictly at your own risk.
All information provided is with the best intentions of providing you with the very best hair, scalp and face care, based on our experience, knowledge, and client feedback and is presented to you in all good faith, for you to achieve the very best head of hair, problem free scalp and face. If you are in any doubt, we ask you to always speak with us for any further clarification, always carry out a patch test before using any of our products or seek the advice of a physician as necessary. The customer should satisfy themselves that the product is suitable for the intended purpose, and that a suitable and sufficient assessment of any risks created by any activity using this product is undertaken before use. The information is based upon our current state of knowledge about our products at this time. The information is given in good faith and is designed only as guidance to users of possible risks. This safety information cannot cover all possible situations which the user may experience during processing. We do not assume any responsibility and expressly disclaim any liability for any use of our products. The use and purchase of our products and all terms and conditions are governed by and subject to UK legislation and UK law.
As everyone responds to treatment differently, it is difficult to be precise of the results and period of time for any treatment; however, we know from our experience that the best results are achieved by regular and intensive treatment. The more regular and intense the treatment, the quicker and better the results - always!'
Tell us what you think
Hairology values your questions and comments.
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